The knowledge base
- Lango: Language and translation manager
- Pauline AWAD
Contents :
Our Jira knowledge base has been designed to simplify your access to information.
Answers to frequently asked questions can be found in the Q&A section.
When you write a ticket in Jira, the knowledge base will also suggest relevant articles that may help you.
We strongly encourage you to explore these resources before creating a ticket, but we're always happy to help if you need further information.
This database is constantly evolving, and we'll be adding to it as we analyze the tickets we receive, enabling us to better specify your needs and create relevant articles.
Search for an article in the knowledge base
From the search bar
From the search bar on the Help Center home page, you can type in a keyword.
All related articles will appear. Please consult them before opening a support ticket.
The search bar is always visible :
on the Help Center home page
or at the top right corner of every page.
While writing a ticket
From the ticket creation form, while writing the title, an article may be suggested to you, enabling you to solve your problem without having to finalize your ticket.
If the article is not useful to your issue or incomplete, submit your ticket and customer support will take care of your request.
You can rate every article so we can better learn how to improve our content, by clicking on the thumbs up/down buttons.